Being a good communicator requires more than just verbal skills. Oftentimes, what we say is less important than how we say it or the other nonverbal signals we send out In order to hold the attention of others and build connections and trust, we need to be aware of and in control of our nonverbal cues. We also need to be able to accurately read and respond to the nonverbal cues that other people send us.
Nonverbal communication is the third skill of emotional intelligence. This wordless form of communication is emotionally driven. It asks the questions: "Are you listening?" and "Do you understand and care?" We answer these questions in the way we listen, look, move, and react. Our nonverbal messages will produce a sense of interest, trust, excitement, and desire for connection... or they will generate fear, confusion, distrust, and disinterest.
Action: Part of improving nonverbal communication involves paying attention to:
tone of voice
posture and gesture
timing and pace
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